Refund policy
Last updated: August 30, 2026
You may request a return within 30 calendar days after delivery. To qualify, the product must be unused, unopened, in its original packaging, and have its original safety seal fully intact. Proof of purchase is required.
Products with a broken, removed, punctured, altered, or otherwise compromised seal are not eligible for return or refund. This restriction protects product integrity and laboratory handling standards.
Starting a return
Before mailing anything back, email support@peptigenixresearchlab.com with your order number and reason for the return. Returns sent without prior authorization may not be accepted. Approved returns must be sent to:
Peptigenix Research Lab LLC
1210 NW 99th Avenue
Hollywood, FL 33024
United States
Return shipping and refunds
Customers are responsible for return-shipping costs and should use a trackable service. Original shipping charges are nonrefundable, except when the return results from our error or the product arrived damaged or incorrect. We are not responsible for returns lost or damaged in transit.
After an eligible return is received and inspected, we will notify you whether it is approved. Approved refunds are issued to the original payment method for the eligible merchandise price and applicable taxes. Allow up to 10 business days after approval for us to submit the refund; your bank or card issuer may require additional time.
Damaged, defective, or incorrect orders
Inspect your shipment promptly. Contact us within 3 calendar days of delivery with your order number, description, and clear photographs of the product, packaging, seal, and shipping label. When verified, we will provide an appropriate replacement, refund, or other remedy at no additional shipping cost.
Non-returnable items
- Products with a broken or compromised safety seal
- Used, altered, contaminated, or improperly stored products
- Products missing original packaging
- Items returned more than 30 days after delivery
- Gift cards, if offered
Cancellations
Contact us immediately to request cancellation. We may cancel and refund an order that has not entered processing or shipment, but cancellation is not guaranteed once fulfillment begins. A preorder may be canceled for a full refund before it ships unless it has entered fulfillment.
Nothing in this policy limits rights or remedies that cannot be excluded under applicable law.