Shipping policy

Last updated: August 30, 2026

Order processing

Orders are processed on business days, excluding weekends and federal holidays. Delivery estimates shown at checkout are estimates, not guarantees. You will receive a shipping confirmation with tracking information when available.

In-stock orders

In-stock items are prepared for shipment as promptly as reasonably possible. Carrier transit time begins after handoff and may vary because of destination, weather, holidays, or circumstances outside our control.

Preorders

If a strength is identified as a preorder, it is not available for immediate shipment and may take up to two weeks for delivery. An order containing in-stock and preorder items may be held until all items are available unless we notify you otherwise. We will communicate material delays and provide cancellation or refund options when required by law.

Shipping rates

Standard shipping is free on qualifying orders with a merchandise subtotal of $150 or more after discounts and before taxes. Other available rates and delivery estimates appear at checkout.

Address accuracy and delivery issues

Customers are responsible for providing a complete and accurate address. Contact support@peptigenixresearchlab.com immediately if you notice an error; changes are not guaranteed after fulfillment begins. Additional carrier costs caused by an incorrect customer-provided address may be the customer’s responsibility.

If tracking is delayed, shows no movement for an unusual period, or shows delivery but the package cannot be located, contact us promptly so we can review the shipment and assist with a carrier inquiry.

Lost, damaged, or incorrect shipments

Report visible damage or an incorrect shipment within 3 calendar days of delivery and keep the product and packaging while we review the claim. For a potentially lost shipment, contact us after the carrier’s estimated delivery date. Remedies are determined after reviewing tracking and carrier information and do not limit applicable legal rights.

Restrictions

We ship only to destinations available at checkout and may decline or cancel an order if shipment would violate law, carrier rules, payment-provider requirements, or other applicable restrictions.